Hostel Owner to Unhappy Customers on Facebook: ‘You Retards’

The cardinal rule of customer service: the customer is always right. We at NMR thought that was a pretty #basic concept.

Apparently they do things a little differently across the pond, because a hostel owner in Glasgow, Scotland got downright rude to some complaining customers, calling them “retards” via Facebook. Check out a few snippets of the heated battle between customer and owner, after a horrible review was given to the hostel’s accommodations:

Hostel#1

Hostel#2

Hostel#3

When UK’s The Daily Record asked him about the exchange, particularly his use of “retard” and “cry-babies,” he said, “I don’t even know where it came from. It was when everybody ganged up on me.”

Sure, buddy, if that’s your story. Anyone sense a little anger problem, here?