Phone Call To Cancel Cable Service Goes Viral As Customer Service Guy Vies For Worst Person Alive [AUDIO]

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We as a culture have ebbed into the Visual Age — everything better be pictures or video or it’s GTFO. So when we at NMR hear about an audio-only clip that has gone viral in this photo-centric era, it certainly piques our interest.

The story is a simple one, told in many formats over the years: a man against the machine. In this instance, the man is Ryan Block. And with his aggravated attempt to cancel his cable service going viral on SoundCloud, Mr. Block has just entered … “The Twilight Zone.”

Of the recorded phone call, Block wrote: “Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka ‘customer retention’).

The representative continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.”


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